Customer Success Manager

Our client is growing quickly and it’s their priority to hire A+ players to join them on their mission of rapid expansion and world domination! They are looking for a savvy Customer Success Manager to help optimize their customer experience – ultimately creating loyal, repeat customers, and company growth.

As Customer Success Manager, you will:

  • Serve as the main customer point of contact (post-sale) and trusted advisor providing expert-level application support
  • Proactively identify / manage new expansions within existing accounts and collaborate with the Partnership team on strategic customer growth opportunities
  • Build champions across your book of business by developing an in-depth understanding of their needs and ensuring clients have the tools to achieve their goals
  • Prepare and facilitate virtual and in person account reviews, trainings, webinars, demos, and other strategic and supportive interactions
  • Inspire product loyalty by helping customers adopt their technology suite and maximize product use
  • Identify opportunities for process improvements within the department, share findings with leadership, and implement changes to improve efficiencies

We’re looking for someone who has:

  • 3+ years in customer success, account management, customer care, sales, and/or project management
  • Ability to manage a large portfolio of clients and demonstrated ability to grow accounts
  • Strong cross-functional skills, including the ability to motivate and influence internal team members to meet business objectives (e.g. implementation, product, sales, engineering, support)
  • Ability to think on your feet and quickly grasp new concepts
  • Confidence in making decisions and recommendations
  • Bachelor’s degree

We’d LOVE it if you had:

  • Working knowledge of Google Suite, MS Office Suite, and Salesforce
  • SaaS, Higher Education, and/or Ed Tech experience
  • Solution Selling Experience

Why it’s cool to work here:

  • Competitive salary and stock options
  • Fantastic Medical/Dental/Vision coverage
  • Headspace & Masterclass subscriptions
  • PTO
  • 401k
  • Quarterly gift baskets



Start Date

Ready to Hire


$70-78k Base / $90-95k OTE