Customer Success Manager

Location

Remote

Compensation

$100K – $110K

We are looking for a savvy Customer Success Manager to help us optimize our customer experience – ultimately creating loyal, repeat customers, and company growth. If you are a self-motivated, team player with a great attitude, excellent communication skills, strong work ethic, and a passion for building relationships – we’d love to hear from you!

YOUR ROLE


  • Serve as the main customer point of contact (post-sale) and trusted advisor providing expert-level application support
  • Own client retention and minimize churn by helping customers realize the value of the platform and how it meets their specific needs
  • Proactively identify / manage new expansions within existing accounts and collaborate with our Partnership team on strategic customer growth opportunities
  • Build champions across your book of business by developing an in-depth understanding of their needs and ensuring clients have the tools to achieve their goals
  • Prepare and facilitate virtual and in person account reviews, trainings, webinars, demos, and other strategic and supportive interactions
  • Inspire product loyalty by helping customers adopt their technology suite and maximize product use
  • Identify opportunities for process improvements within the department, share findings with leadership, and implement changes to improve efficiencies

YOUR EXPERIENCE


  • 3+ years in customer success, account management, customer care, sales, and/or project management
  • Ability to manage a large portfolio of clients and demonstrated ability to grow accounts
  • Strong cross-functional skills, including the ability to motivate and influence internal team members to meet business objectives (e.g. implementation, product, sales, engineering, support)
  • Ability to think on your feet and quickly grasp new concepts
  • Confidence in making decisions and recommendations
  • Bachelor’s degree

WE’D LOVE IT IF YOU HAD:

  • Working knowledge of Google Suite, MS Office Suite, and Salesforce
  • SaaS, Higher Education, and/or Ed Tech experience
  • Solution Selling Experience

WHY IT’S COOL TO WORK HERE

  • Competitive salary and stock options
  • Fantastic Medical/Dental/Vision coverage
  • Headspace & Masterclass subscriptions
  • PTO
  • 401k
  • Quarterly gift baskets
  • We are a group of highly motivated entrepreneurs focused on building the tools we wish we had when we were searching for jobs