Customer Support Manager

The Customer Success Manager will report to the Director of Customer Success. We’re looking for outgoing individuals who want to be customer-facing in a high-growth SaaS startup with an exceptional culture and a product that prospects fall in love with immediately.

You Will:

  • Connect directly with CFOs, VPs of Finance, and other senior-level executives to maintain the health and happiness of existing customer accounts
  • Inform and educate customers on product features and functionalities
  • Perform quarterly business reviews with customers
  • Prioritize and generate solutions for escalated customer issues
  • Collaborate with other departments to identify and resolve issues that may impact overall customer satisfaction

You Need:

  • Minimum of 1+ years of proven success in accounting or accounts payable role, preferably with customer success experience
  • Bachelor’s Degree
  • Exceptional relationship management and interpersonal skills
  • All around eagerness to continue to expand on your knowledge and professional expertise
  • Strong aptitude and skill set in both accounting and customer success practices
  • Self motivated, driven, and hungry for success

You Will Get:

  • Full medical, dental, and vision insurance
  • Equity
  • Strong and experienced leadership that supports your growth and success
  • Unlimited PTO
  • Bonus incentives
  • Free snacks, beverages, catered meals, happy hour events
  • Flexible work schedule – we’re all still working from home and it’s going exceptionally well.
  • Open concept and modern work environment
  • An inclusive, tight-knit, exciting start-up environment culture that offers career and personal growth

Location

Mountain View, CA or Nashville, TN

Start Date

Ready to Hire

Compensation

$70k base / $80k OTE