The Customer Support Manager will report to the Director of Customer Success. Our client is looking for outgoing individuals who want to be customer-facing in a high-growth SaaS startup with an exceptional culture and a product that prospects fall in love with immediately.
You Will:
- Connect directly with CFOs, VPs of Finance, and other senior-level executives to maintain the health and happiness of existing customer accounts
- Inform and educate customers on product features and functionalities
- Perform quarterly business reviews with customers
- Prioritize and generate solutions for escalated customer issues
- Collaborate with other departments to identify and resolve issues that may impact overall customer satisfaction
You Need:
- Minimum of 1+ years of proven success in accounting or accounts payable role, preferably with customer success experience
- Bachelor’s Degree
- Exceptional relationship management and interpersonal skills
- All around eagerness to continue to expand on your knowledge and professional expertise
- Strong aptitude and skill set in both accounting and customer success practices
- Self motivated, driven, and hungry for success
You Will Get:
- Full medical, dental, and vision insurance
- Equity
- Strong and experienced leadership that supports your growth and success
- Unlimited PTO
- Bonus incentives
- Free snacks, beverages, catered meals, happy hour events
- Flexible work schedule – we’re all still working from home and it’s going exceptionally well.
- Open concept and modern work environment
- An inclusive, tight-knit, exciting start-up environment culture that offers career and personal growth
Location
Mountain View, CA or Nashville, TN
Start Date
Ready to Hire
Compensation
$70k base / $80k OTE
